- Customer
- John S.
- Vehicle
- 2019 BMW X5
- Declined
- 4 months ago
- Miles since visit
- About 5,200 (estimated)
| Front control arms | $1,480 |
| Alignment | $180 |
| Opportunity | $1,660 |
- Safety-related suspension work
- Declined 4 months ago, still unrepaired
- Customer usually comes in every 4 to 6 months
- About 5,200 miles driven since the inspection
"When your BMW was in back in May, we noted wear on the front control arms. It's been about four months, so we'd like to take another look. Want me to find you a time this week?"